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Need help administering your server? Make the most of your Dedicated Server by letting our expert staff help you with your specific needs at a 30-minute rate of $75.00. Call (888) 402-4448 for a quote.

Expert Hands services include:

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• Database assistance, such as data import/export
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• Dedicated and VPS resets
• Dedicated and VPS backup/restore (only with FTP back-up add-on)
• Installation of 3rd-party SSL Certificates
• Migration of content to customer's server or Web hosting account
• PHP/ASP Modules (per module)
• Configuration of game servers

Expert Hands services will not perform the following tasks:

• Script troubleshooting
• Kernel modifications
• Advanced scripting/web programming
• OS Hardening
• Updates to IP tables and firewalls

Save the time and energy it takes to setup, monitor and maintain your dedicated server by letting our expert staff do it for you! With PrepaidServers.com - Internet Business Services And Solutions® Assisted Service Plan, our team of server professionals will personally set up your dedicated server to deliver maximum performance. Plus, they will also handle select monitoring and maintenance issues that would otherwise drain your time and resources.

Each Assisted Service Plan Includes*:

Initial Server Setup:

Including installation of operating system and Parallels Plesk Panel.
Setup for the following services:

- Domain Name & DNS
- Hosting Account
- Resource Allocation

Security Services (Anti-Virus, Scanning):

Monthly scans, as well as real-time on-access virus scanning of files (Windows servers only). We scan your server once a month, to provide you with any recommended remediation actions.

Emergency Services:

Direct access to advanced support for emergencies including:

- Service restart or reboot
- Server or service down
- Tier-3 Support troubleshooting

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Patching services** for the base operating system, such as Fedora or Windows, which includes:

- Official updates released by the Fedora or Fedora Legacy Project.
- Official updates, bug fixes and security patches released by Microsoft.

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Per server monitoring of basic services such as Ping and HTTP.

Custom Support Access:

Access to our flat-rate custom support services

* Administrative Access is unavailable with the Assisted Service Plan
** In most cases, patching will be performed weekly, though some patches may be applied sooner if the severity and likelihood of exploit is high. If a patch is found to break a customer's application, the customer will be able to contact the managed services support center and request that the patch be rolled back, free of charge.
Note: Assisted Service Plan is not available for plans using the Fedora or Ubuntu operating system.

If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.

Examples of supported technical problems:

Your server becomes unreachable due to a network failure within our facility.
Your server becomes unreachable due to a hardware failure within our facility.
The hosting service setup process failed to complete successfully.
A root user password change request failed to resolve successfully.

If you need custom work, such as Advanced scripting, programming or troubleshooting, you need our Assisted Service Plan.

Telephone Support & Sales
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What is a dedicated server?
What is Assisted Service Plan?
Setting up Your Dedicated Server
What software is installed on my Linux dedicated server?
Installing an SSL Certificate on Your Dedicated Server
What can I install on my dedicated server?
Are there any restrictions on the content I can keep on my dedicated server?
How do I install software on my Windows dedicated server?
What name servers do I use with my dedicated server?

Each Dedicated Server Plan includes:

Free rapid setup
FREE! USD $100 Bing Ad credits1
FREE! USD $100 Facebook® Advertising Credit2
Bandwidth Overage Protection
3 dedicated IPs
Best-of-breed routers and servers
TippingPoint® Intrusion Prevention Systems
Telephone, email and Web-based tech support
24/7 physical security
24/7 network monitoring
FTP access

Why PrepaidServers.com - Internet Business Services And Solutions Servers:

Admin access: Install and run virtually anything on the server. Manage multiple Web sites: Host multiple Web sites on one server account.
Versatility: A dedicated server/virtual private server can be used for a wide variety of purposes, including gaming, virtual (i.e., shared) hosting, and hosting of traffic-intensive Web sites.

Note: Each month is paid for in advance and begins upon the purchase of your account. Cancellation of your account will discontinue all future billings. Fees are non-refundable.
1 One promotional credit per customer for a new Bing Ads account. Products purchased using Alipay do not provide eligibility for advertising credits. Offer valid to US residents only, other restrictions apply. View details.
2 One promotional credit per customer for a new Facebook® Advertiser account. Products purchased using Alipay do not provide eligibility for advertising credits. Offer valid only for purchase of advertising in the US, Canada, UK, and Australia. Other restrictions apply. View details.
** Additional bandwidth and Assisted Service Plan fees do not participate in the yearly discount. Bandwidth included in the base package is prepaid, whereas any additional bandwidth selected will be billed monthly.
*** Windows only
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